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Frequently Asked Questions

Here are a few of the most frequently asked questions we have received from users. You may find the answer to your question or problem here. If not, please refer to our other Support pages.
 
1.

How do I reinstall the software or upgrade to the latest version?

2.

My computer crashed and now PC-Rail won't start up

3.

Windows Defender is blocking a simulation download

4.

My security software is reporting that the downloaded file contains a virus

5.

Errors are reported while running a simulation

6.

The registration details I have for my simulation(s) no longer work, or I have lost/mislaid the codes

7.

Simulation is newly installed but won't start up

8.

Help Files Showing Blank Pages

9.

Can I run PC-Rail on an Apple Mac?

10.

I would like to write my own timetable for PC-Rail - can you offer any advice?

11.

How do I uninstall a simulation?

12.

An older version is still in place after downloading and installing a new version

 
Please note : Due to the complexity of some of the PC-Rail timetables we are unable to help with individual train solutions unless related to a specific error or fault.

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