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Frequently Asked Questions

Here are a few of the most frequently asked questions we have received from users. You may find the answer to your question or problem here.
 
1.

How do I reinstall the software or upgrade to the latest version?
2.

My computer crashed and now PC-Rail won't start up
3.

Windows Defender is blocking a simulation download
4.

My security software is reporting that the downloaded file contains a virus
5.

Errors are reported while running a simulation
6.

The registration details I have for my simulation(s) no longer work, or I have lost/mislaid the codes
7.

Simulation is newly installed but won't start up
8.

Help Files Showing Blank Pages
9.

Can I run PC-Rail on an Apple Mac?
10.

I would like to write my own timetable for PC-Rail - can you offer any advice?

11.

How do I uninstall a simulation?
12.

An older version is still in place after downloading and installing a new version
 
Please note : Due to the complexity of some of the PC-Rail timetables we are unable to help with individual train solutions unless related to a specific error or fault.

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