In the example shown above we have selected Bath Green Park. Screens from other simulations comprise the same elements.
The main screen is split into four main parts.
The top part shows the name of the simulation, the folder where the files are to found and the date.
The left section below lists any diagnostic files which have been produced by the programme when an error is found. This will create a .med file like the one listed as 63708974.med dated 28/09/05 at 17:41 hours. Next to this there is a button [Incl] - click on this to select or deselect that file from inclusion in the diagnostics you send, though there is no harm in sending them all.
To the right are details of the available Saved Session data. The data is saved into numbered data folders, i.e, data01, data 02, etc. In the above example four saved sessions are listed, with details of the number of the timetable used, clock time, saved date, saved time. This will help you identify the exact folder required. Ideally we would need a saved session just before the problem occurred and one immediately afterwards. You should uncheck any sessions which are not relevant to the problem concerned.
Enter details in the 'Description of problem' box then simply select 'Copy Files'. If the program is able to locate the WinZip program on your system, the files will be compressed into a single.zip file. If not, the files will be saved to a temporary directory on you hard disk. The program will inform you where the file(s) have been saved to.